Refund Policy

All purchases are final and non-refundable, except where required by law. Impact sells digital SaaS access and digital goods delivered instantly: delivery is complete once access is made available through your account, email, or Stripe confirmation, even if you never log in or use a feature. We do not provide returns, exchanges, credits, or prorated refunds once payment completes.

If you have a statutory withdrawal or cooling-off right, such as in the EU or UK, you consent at checkout to immediate delivery and waive that right, except where the law says otherwise.

Subscriptions renew automatically unless you cancel before the next billing date. Canceling stops future charges but does not refund past ones, and your access stays active until the end of the paid period unless your account is terminated for violating our Terms of Service. Trial and promotional pricing converts to the price shown at checkout unless you cancel first, and post-trial charges are non-refundable.

Credits, AI generations, reports, downloads, and other usage-based items are non-refundable once issued, and unused credits do not qualify for cash refunds unless the law requires it.

If you believe your situation deserves a review, email Info@ImpactCareer.org and explain your case. Requests are reviewed individually; approval is rare and reserved for special circumstances, at Impact's sole discretion. Submitting a request does not guarantee a refund, and where a refund is required by law, we will honor it.

We do not refund because you changed your mind, forgot to cancel, did not use the product, disliked an AI output, bought the wrong plan, found another service, expected a job or interview outcome, had a device or connection issue, or did not read the checkout or renewal terms.

No refund is provided if your account is suspended or terminated for violating our Terms of Service, sharing or reselling access, abusing credits, or using false billing details. If you dispute a valid charge with your bank, we may suspend your account while the dispute is reviewed, and we reserve the right to submit evidence of checkout acceptance, payment, delivery, and usage.

Billing questions: Info@ImpactCareer.org. Include your account email, Stripe invoice number, date and amount of the charge, and the reason for your request.